EFFECTIVE: OCTOBER 2026

Support

Need help planning your Shoots or using ShootFlow Pro?

1. Getting help

Please include:

The email address used for your ShootFlow account.

Your device model and app version, if available.

A short description of what happened.

A screenshot, if helpful.

Never send your password, verification codes, payment-card details, or API keys. Remove private client information from screenshots.

2. Subscriptions and billing

For subscriptions purchased through Apple, manage or cancel your subscription in your Apple account’s subscription settings.

For Apple purchase refunds, visit:

https://reportaproblem.apple.com/

Deleting the app or your ShootFlow account does not automatically cancel a subscription.

3. Privacy and account questions

For privacy requests or help with your account, email [email protected].

4. Report a problem

To report inappropriate shared content, unwanted invitations, or a security concern, email us with a description. Avoid including sensitive information unless we request it through an appropriate channel.

For questions, clarifications, or requests concerning your personal data and privacy rights, contact our Data Protection Team at [email protected]